Submeters
Credit for Sewer & Wastewater Treatment
James City County residents served by the JCSA can obtain credit on the sewer and wastewater treatment portion of your Hampton Roads Utility Billing Service statement by registering either the submeter attached to your lawn irrigation system, or by registering a hose bibb meter that attaches to your outside spigot.
Water is not included in the credit. Hose bibb meters are not accepted by the Hampton Roads Sanitation District for wastewater treatment credit. There is an $18 a year submeter fee.
You can obtain a submeter by contacting an irrigation or landscape company, or if you choose the hose bibb meter, by contacting a company who handles water meters. A list of our irrigation and landscape conservation partners is listed on this site.
You should register your submeter as soon as it is installed, or when you receive the hose bibb meter from the manufacturer. A current Backflow Inspection (PDF) must be submitted with your submeter registration form in order for the submeter to be activated and receive submeter credit.
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Submeter Readings are due by the first of every month that your Irrigation System is in Use.
Should a reading be received late the credit will be delayed until the next billing cycle. Submeter deductions given for any one billing cycle cannot exceed the total consumption for that billing period. No back credit will be given.
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James City Service Authority
Physical Address
119 Tewning Road
Williamsburg, VA 23188
Lobby & Window Hours
Monday - Friday
8 a.m. - 4 p.m.Customer Service & Billing
Phone: 757-253-6800
Fax: 757-259-4115Monday - Friday
8 a.m. - 4 p.m.Emergencies
Phone: 757-229-7421Emergency After Hours,
Weekends, Holidays:
757-566-0112Engineering & Operations
Phone: 757-229-7421
Fax: 757-229-2463Monday - Friday
7 a.m. - 3:30 p.m.
- How do you obtain a submeter?
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Irrigation or Landscape companies who install lawn irrigation systems, or if you choose the hose bibb meter, you can find this information online by using search engines such as Google, Bing, Yahoo, or others or by contacting a company who handles water meters. Please note that the JCSA does not endorse specific online search engines. These sites have not been reviewed by the JCSA for content, so use at your own risk.
- When should you register your submeter?
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As soon as the submeter is installed by the company putting in your lawn irrigation system, or when you receive the hose bibb meter from the manufacturer.
- How do you read a submeter?
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Pictured are examples of typical submeters which measure in gallons and cubic feet. The dial looks like the odometer in your car. A gallon submeter has 6 dials that change, the final 2 of which have a black background, followed by a stationary zero; the 0 should be included in your reading. A cubic foot meter has no stationary 0. No numbers other than those on the dial itself should be included in your reading. Hose bibb meters measure in gallons, but have no stationary 0.